OUR REFUND POLICY
Please Choose Carefully
Any customised, printed or embroidered item is final and can not be returned or exchanged.
We do not give refunds or exchange if you simply change your mind or make a wrong decision.
You must give us an opportunity to Repair or Replace the item before a refund can be processed.
You can choose between a refund, exchange or credit where goods are faulty, different from a sample shown to you or don't do what they are supposed to, once the goods have been returned to us.
Retain your receipt for proof of purchase.
We will only give a refund or exchange for orders that have been delieverd within 7 days.
Please note that colours of products and personalisation may differ in colour due to imaging shown on your screen.
The Monogram Shop is not held responsible for an item not received on expected time, due to freight carriers not being within our control.